Rental, Reservations, Provisions & Cancellation Policy

Print our rental agreement

We accept Mastercard, Visa, Personal Check or Money Order. All bookings will receive an email confirming the cabin, rate, deposit, and balance due. The security deposit is $100 which is due at time of booking and is separate from the cabin rental fee. It will be refunded at the end of your stay.


Cancellation Policy etc

  1. Cancellations are accepted up to thirty (30) days prior to scheduled arrival, minus a $25 processing fee.
  2. Cancellations made less than thirty (30) days prior to your arrival will be charged for the full rental amount unless the cabin can be re-rented.
  3. All cancellations requests must be in writing by email or mail.
  4. All cancellations will receive a confirmation email upon receipt of your request. If you do not receive an email, please contact us immediately by phone at 606-348-5505. Our cancellation confirmation email is your release of liability for the rental cost.
  5. All no shows will be fully charged in accordance with the quoted rates in the rental confirmation email. There are no exceptions to this policy.
  6. If you would like to change your reservation either at or before the 30 days, your security deposit can be applied to a future rental based upon availability.
  7. In the event a thirty (30) day notice is not possible, we will do our best to re-rent the cabin for the entire cancellation period. If we can re-rent the cabin, we will refund your deposit less a $50 processing fee.
  8. Please note that poor weather conditions do not constitute reason for cancellation or a no show.
  9. No refunds are given after arrival or in event of an early departure.
  10. We are sorry but we are unable to accommodate pets at this time.
  11. Stay at Lake Cumberland cabins are smoke free. An automatic cleaning fee of $150 will be charged to your credit card for removal of smoke related odors and /or damage to the cabin caused by smoking inside.

We have made every effort to maintain all of our equipment at the cabins. Our cabins provide a stove, refridgerator, microwave, coffee pot, toaster, blender, television(s), radio with CD player, DVD player, hair dryer, ceiling fans, electric heat and air conditioning. Serenity Cabin has a Corn Hole Game and an ice maker in the fridge. Cabin House has a TV in the gathering area and in the master bedroom. In the event of the cabin equipment breaking, we will make every effort to repair or replace it in a timely manner, but will be unable to issue a refund.

You will find dishes , eating and cooking utensils, cookware, towels and bed and kitchen linens and outdoor charcoal park grills. We also supply liquid hand soap, hand lotion, dish soap, paper towels, plastic wrap, foil, trash bags, toilet paper and paper napkins.

Damage Policy

Our cabins contain valuable equipment and furnishings. All guests are to notify us immediately of any damages to the cabin or its contents.

Guests are responsible for damage that includes repair or replacement of cabin furnishings, cleaning and maintenance as well as the loss of subsequent income during the time of repairs. The cabin is inspected prior to each rental and after departure for any damages.

Please DO NOT FLUSH anything other than the normal amount of toilet tissue down a stool or put grease or leftover food down any drain. If it is found that this has been done, the charge to repair the system will be charged to you.

All guests agree to keep and leave the cabin and premises in the same condition it was found in at time of arrival There is not a daily maid service. The cabin will be cleaned after your departure.

Linens and rugs are reviewed prior to each arrival and after each departure. Replacement costs for missing and or damaged linens will automatically be billed to your credit card.


Reservations

Reservations are made by phone and you will receive a confirmation email from us in reply to your policy acceptance email once we receive your security deposit and it has cleared the bank.

Complete and submit the information below indicating acceptance of Stay at Lake Cumberland LLC Cabin Rental Policies.